Frequently Asked Questions on Hiring Equipment
When do you deliver
For weekend events we generally deliver on a Thursday/Friday/Saturday (Saturday limited time frame) and pick up Monday/Tuesday. If you have a mid-week function, delivery is usually made the day prior and picked up the day after the function. If your function is out of hours or on public holidays, we can still cater for your needs, but extra charges may apply…..please speak to our staff to assist you.
Do you charge for delivery
Are additional to the hire costs. Delivery charges are extra and costs depend on suburb and access to the location. please advise our staff with as much detail as possible to assist with delivery charges.
How much room do you need for a marquee
Peg & pole marquees are erected on grass only and require extra room to install. A minimum extra metre on all four sides for ropes and pegs is required. (eg: 6m x 6m marquee requires 8m x 8m grass area). We also need to know of any underground utilities eg, water pipes, electricity etc. we do not take responsibility for any damage to underground utilities, so therefore need to be advised on delivery where any utilities are to avoid this on the day.
Free standing marquees can be installed on grass (pinned) or hard surfaces such as concrete, pavers (weighted).
Free standing marquees can be installed on grass (pinned) or hard surfaces such as concrete, pavers (weighted).
Do you charge a security bond
A bond is payable on bookings that include linen, crockery, cutlery, glassware, carpet etc. Our staff will advice if a bond is payable.
A Minimum $50.00 refundable bond is to be paid when picking up goods from our store. When items are returned clean and without damage, the bond is refunded in the same way it was paid.
A Minimum $50.00 refundable bond is to be paid when picking up goods from our store. When items are returned clean and without damage, the bond is refunded in the same way it was paid.
How are bonds refunded
All bonds are refunded from our office, after equipment has been returned and checked. Bonds are refunded in the same manner of payment. i.e cash payment = cash refund.
When is payment required
We usually require a 20% non-refundable deposit to secure a booking. Balance is to be paid on or prior to delivery.
Payments are cash on delivery or MasterCard/Visa/bank transfer/money order PRIOR to delivery.
Payments are cash on delivery or MasterCard/Visa/bank transfer/money order PRIOR to delivery.
Do I have to clean the equipment before returning
All crockery, cutlery, glassware, catering equipment, carpets etc are to be returned clean and dry. A bond is charged with these items, and is refunded if no breakage/damage has occurred and items have been returned clean and dry.
If cleaning is a problem, ask our staff for a quote on cleaning charges.
If cleaning is a problem, ask our staff for a quote on cleaning charges.
What is your cancellation policy
In the event of cancellation by the hirer the following applies:
In excess of two (2) week’s notice prior to the event, the booking deposit (20%) is non-refundable but may be transferred to a rescheduled function.
Less than two (2) week’s notice but more than 48 hours prior to the delivery date, 50% of the total charges are payable.
Cancellation less than 48 hours to delivery date, total charges are payable.
In excess of two (2) week’s notice prior to the event, the booking deposit (20%) is non-refundable but may be transferred to a rescheduled function.
Less than two (2) week’s notice but more than 48 hours prior to the delivery date, 50% of the total charges are payable.
Cancellation less than 48 hours to delivery date, total charges are payable.
